1 – DELIVERIES POLICIES
thewineboxporto.com send their orders to any point in Portugal, directly to the customer’s home run in 48 hours, 4 (four) business days from Monday to Friday. For rest of the countries the term estimated delivery is 4-6 business days.
Delivery times are estimated and delays may occur above the time limit proposed by the company for several reasons. In the event of delivery delays, the thewineboxporto.com will inform the customer as soon as it becomes aware. Our goal is to make your order arrives as quickly as possible. The delivery period starts after receipt of payment and confirmation of customer data.
thewineboxporto.com searches for the best partnerships with distribution companies to make your orders arrives as quickly as possible to your destination, with due quality and care. Deliveries are not made on weekends. It is important that the client be sure that there will be someone at the address indicated to receive the application and ensures that the address is complete and correct.
thewineboxporto.com informs that is free of blame for the possibility of strike of Post offices/similar service or any other incidental circumstances that may cause delays in the delivery of products purchased in thewineboxporto.com.
thewineboxporto.com does not assume the responsibility of the shipments made to countries with alcoholic restriction laws, or where they are simply forbidden. In this casethe apprehension of the products is entirely from customers’ responsibility. In case of return of the products, Thewineboxporto.com will only refund the cost of the products.
thewineboxporto.com advises all his customers to get information from the Customs services of his own country.
For further doubts please use our line of contacts.
2 – SHIPPING FEES
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
The shipping cost varies according to the total weight of the goods, distance, type of delivery, and will be added to the value of your order. The cost is calculated and customer statement before confirmation of purchase.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
3 – PACKAGING
In order to preserve your wines and safely ship them with the highest quality, thewineboxporto.com offers packages specially tailored for the air and ground transportation of bottles of wine. With these packages, the wines are properly protected, being their cost calculated in the final price to pay.
4 – PACKAGING OR DAMAGED BOTTLES
In the event of shipping package is damaged you should check the contents upon delivery and present the complaint to the carrier, subsequently contacting the thewineboxporto.com, you should also contact us if you received a package in good condition but still the articles are damaged.
5 – LEGAL TAX
thewineboxporto.com scrupulously complies with Portuguese legislation. All products displayed in our shop include the VAT value to legal fees of 13% and 23%. The value of VAT can be deducted for public or private companies with legal registration in a country of the European Union.
6 – ORDER FOLLOW UP
On your payment confirmation email you will receive a tracking number to follow the entire route of your order.